Community Assistance

Community Assistance

student_helpQuick post this morning to point to something my colleague Erin Long posted about yesterday related to the English 202C project she is leading. Erin is one of our stellar instructional designers and in this project she is working with faculty to embed blogging into a multi-section English course. As is the case when you introduce technology to groups of students, they have questions. There are always a few who need help with the basics — and that is fine because we have some great documentation to support a self-service model. The other thing that happens is that when students use our tools for a sustained period of time they end up wanting to do stuff we’ve not thought of or tried … and that we certainly do not have documentation for. Enter the community.

In one of the sections of 202C (which is a technical writing course) the students decided their project would be to create screencasts describing how to do some of these advanced things. They even created a new blog and embedded all of the screencasts into it! The killer part is not only did they all take it upon themselves to do the screencasts, but that they all decided to share them back to us! Erin says it in her post …

Best part of this project? The students are giving all material to the Blogs@Penn State for us to add to our collection of help documentation! We’ll be making everything into a guide as well as adding all screencasts to a tutorial page.

This is the emerging community assistance we’ve been hoping would come to play with us in this space. Exciting to see it happen!

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