15 Years & Moving On

I haven’t written one of these since I left the IST Solutions Institute to become the director of Education Technology Services back in 2005. I think since I am wrapping up my last day at Penn State after 15 years I thought I should at least reflect on that to a degree and thank the people who have changed my life for the better. I’ve had quite a few jobs here at Penn State over the years, growing from an instructional designer with the World Campus in 1998 to my current role of senior director for Teaching and Learning with Technology. Each stop along the way has been a blessing … not without challenges, but this has been truly a magical experience. Before I head off to Stony Brook University, it might be good to share a couple of thoughts on this whole journey.

We arrived childless in 1998 from Philadelphia after the sale and closure of a small training software company. I came for a job as an ID with the just launched World Campus and Kristin came to do her PhD. We were committed to staying just long enough for her to finish and then we were out of here. Obviously it didn’t go that way and we are thrilled with the time that we have spent here.

After 18 months in the World Campus I needed something different and got a lucky break to join another start up, but this time in higher education, with the launch of the School of Information Sciences and Technology. I spent six years working with amazing people building teams, technologies, processes, and friendships. It was an amazing time in our lives — we had our first child, we were enjoying success professionally, our friends were all around us, and my eyes were being opened to a whole new world of potential with the Internet. I discovered blogging, the social web, and relationships with companies like Apple. We were building and exploring as a team … and learning so much along the way. Then some people left, including my dear friends and colleagues Eric Zeisloft and Keith Bailey … and then my wife, Kristin, decided to leave PSU as well. There was still a killer team, but it left me wanting to explore more.

I again got lucky … as I was ready, the director of Education Technology Services was open and I went after that position. I wanted to really test the things I was successful with at the College level in the context of a central organization. I wanted to see if we could replicate that level of innovation in a central IT services organization. I will be honest, it was a real struggle for me at first — I had to build new relationships and help those around me see that we could transform the University and ourselves. It took time, but the work done at ETS has proven to be some of the best I have ever done. We built an absolutely amazing team … one that I am proud of beyond belief to this day. We went from barely attending national conferences to dominating the agendas. From impacting a few students to supporting thousands. From offering services that were stable to ones that inspired. Truly a great ride.

In 2010 I was asked to step into the senior director role that I currently occupy. That jump was something that challenged me in new ways and pushed me into new leadership territory. At the same time I was asked to be faculty in the Educause learning technologies leadership institute … another thing that pushed me in crazy ways. I amped up my teaching as well, taking the Disruptive Technologies grad class to new places with my friend and colleague, Scott McDonald. I have worked so hard with the people around me to get TLT into great shape and I am so proud of the collective work we’ve done. While my role has changed, I still believe so deeply in education and the power we have in our hands to make positive impacts on our institutions. That is something I will take with me as I head east to Stony Brook University.

It has been an amazing ride and I wouldn’t change much of it. From the time I got here I wanted to be part of the bigger picture — I wanted to build a community of people who were interested in doing great work. I know I have bothered some people along the way, but I’ve come to accept that as the reality we all face when we push. I will never forget my time here and I will lean on all that I have learned the last 15 years. It is an interesting thing feeling so much passion for a place that you aren’t really from, but State College has been so good to us. We’ve been met amazing friends, have had the pleasure of seeing our two children born here and enjoy the surroundings, and we are so blessed to be leaving here with a sense of accomplishment and deep gratitude. I will miss State College, the people who have touched our world, and Penn State for the rest of my life. I depart with nothing but a deep caring for all that is Penn State and what it has given to me. I would need all the space on the Internet to thank everyone who has impacted my life here … suffice to say I have nothing but gratitude for all of you.

WC Instructional Designer –> Manager of Instructional Design and Emerging Technologies –> Director of Education Technology Solutions –> Co-Director of IST Solutions Institute –> Director of IST Solutions Institute –> Director of Education Technology Services –> Senior Director of Teaching and Learning with Technology

The Hallway

Sometimes I love the things that my Google Reader shares with me from down the hall … this afternoon I jumped into my feeds for the first time since very early this morning. One of my favorite things to see is the little new article indicator next to my ETS folder. I love to see fresh content from those in my own team … just warms the heart. There were a couple new ones today, but the one that caught my attention was from my colleague, Elizabeth Pyatt. Elizabeth is an Instructional Designer in our group who brings great insights into literally everything we do. Elizabeth was instrumental in starting and executing our blogging community hub so she gets the community thing in a big way. Her post today really made me step back and think.

What is funny about it is that her post is about a whiteboard. You see, about a month and a half ago the whiteboard we ordered for the Cafe ETS space showed up and it was way too big. Instead of sending it back I asked that it be installed in our hallway so it could be used for ad hoc conversations, announcements, or really anything else people wanted to use it for — within reason I suppose … my general rule for anything around the office is to not spew hate (a good rule to live by). I’ve watched the whiteboard since it went up and it has been used for all sorts of things — pictures of me, polls, announcements, and more. I’ve liked it all and haven’t given it too much thought. I did notice when we first had it installed that someone asked (via the whiteboard) what the policies governing it are. I didn’t respond, but did put a fictitious item on our all staff meeting agenda to address that. We didn’t.

The Whiteboard

The Whiteboard

Elizabeth notes some things that only now am I growing aware of — people want to know what it is there for. The funny thing is that I really don’t have a concrete answer. It is there to be there … if that is too abstract then so be it. Chalk it up as another grand experiment.

The other thing she notes is the Twitter stream running on a display in the same hallway. We all tweet with our personal accounts and they end up showing up in our hallway. I usually always enjoy reading them when I get off the elevator and I do feel like it provides an interesting insight into our organizational DNA. But as Elizabeth points out, some of the tweets are probably not aligned with our organizational perspective (maybe … not sure about that). Again, it is an interesting look at social interaction … another grand experiment. I am honestly intrigued by the way we are all navigating both online and physical social platforms — and yes, I just called the whiteboard a social platform.

The Twitter Stream

The Twitter Stream

So what the hell is this post about? Well it has a little to do with who we are as a group and the kinds of things we are all thinking about individually — and really how they add up to form an organizational identity. It is also about how we are walking in the open without the old rules — whatever they were. The new school technology of Twitter has brought a strange view into the collective (even if not everyone contributes to it), while the whiteboard seems to have caused more questions. I’m not sure if we are more forgiving with our use of the new school stuff or not. I do know one thing I can answer with certainty for those who are wondering — I am not the one erasing stuff. I am leaving that to the community to deal with … if I erased I would violating one of the things I believe in — communities self correct. Even on whiteboards.